Sales

Our sales operation provides Inbound and Outbound Telesales facilities handling leads generated from Direct Mail, TV and web advertising, broker referrals, price comparison websites etc. We achieve excellent conversion rates through the first-class training of our people and our use of technology to intelligently process leads.

Customer and Intermediary Service

We can fulfil FSA compliant quotations, offer advice to insurance intermediaries, as well as offering a service, cross sell and retention function to new and current policyholders.

Our Customer Relationship Management initiatives can offer you managed e-mail, telephone, mail and even SMS solutions.

Claims

Our award winning claims team has earned our clients a reputation for expert claims handling, via a simple ‘no forms’ process and quick and efficient payment. Our 24/7 Emergency Claims Line has full access to our supplier network.

Underwriting

Our experienced underwriting teams handle any referrals or non-standard risks. Depending on the authority you give us, we can turn around queries in minutes or liaise directly with the insurer for a bespoke quotation.

Premium Collection

All financial administration and reporting is expertly handled with accuracy and efficiency. We provide a wide range of customer payment options, and are experienced in the disbursement of any commission to third parties.

Customer Fulfilment

Policy issuance is extremely fast and reliable, fulfilment options include welcome packs, annual renewal documentation, intermediary commission statements.

A genetic code is a unique blueprint which defines us; who and what we are.